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Returns



For any reason you are not satisfied with your order, our 30-day no fuss money back guarantee gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a full refund.

Your complete satisfaction with our product is guaranteed or items may be returned within 30 days from when it was shipped, with a Return Merchandise Authorization.  You will only pay for return shipping and insurance fees.  Please note that to be eligible for return, products must be in new and unworn and contain all original packaging, including any accessories, manuals, and documentation.

If a package or item delivered to you arrives damaged, please refuse the shipment or contact us immediately by email.  Please retain all packing materials unless instructed otherwise by Relaxso. Claims for damaged or missing items must be reported immediately or within 5 days of receipt of your order.   Relaxso will not be responsible for lost or damaged returned shipments.   Shipping and gift packaging charges are non-refundable.

Once your return is received and inspected by our warehouse staff (usually within 72 hours of receipt) if there is a manufacturer's defect, we will process your refund and automatically apply a credit to your credit card or original method of payment within 7 business days. You will be notified by email once your return as been processed.

It is considered "used" and may not be returned for credit when your product once seal has been opened or broken due to health and hygiene reasons.  If after products are received and inspected we determine that items has obviously been used, worn, washed or damaged, a higher re-stocking fee will be applied or item will be returned to customer.

Refund

The refund will be applied to the credit card initially used to make the purchase. Please note that depending on your financial institution, it may take an additional 5-10 business days after your credit is applied for it to be reflected on your statement.

Exchanges

Unfortunately, Relaxso.com is unable to offer exchanges at this time. However, you have 30 days from the purchase date to return your order.  Returns requested or received after 30 days from the purchase date will be refused.  Items returned without authorization will be refused or abandoned and will not be credited to customer.

Authorization Label

The return authorization labels obtained are valid only for returns shipped to your nearest Relaxso.  In that case, you'll receive an address label where you'll need to pay for the postage.

Each label is coded number for a specific shipment.  Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label.

Please notice that returns that do not have Return Authorization Number on the outside of the package will be refused.  We recommend that you insure the package with tracking number prior to ship.

Submit request for return authorization or refund : click here