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Terms of Use

Domestic Shipping

Your total shipping charge are based on the combined merchandise weight of each order shipped to a single address. Relaxso prefer to use our carrier' partners - USPS / e-Express / Canada Post / Deutsche Post / Royal Mail / Auspost / Japan Post which is typically the lowest cost service. In most cases customer can also get UPS / EMS expedited method they prefer.

STANDARD DELIVERY

Delivery to most destinations is available 365 days a year, with no extra charge for Saturday, Sunday, and holiday delivery.  But all service will be providing tracking capability.  Usual delivery time is 5 - 10 business days from the date your order was placed  (excluding the day your order ships).

Next Day Shipping

Please allow up to 24 hours processing via your selected method of shipment when received your order by 2:30 pm E.S.T. Monday to Friday.  We are unable to arrange weekend orders and will process the next business days and ship the day after. 

Note : Weekends and public holidays are not considered business days.  The day of shipment is also not included in the calculated time-in-transit.

Military APO / FPO / DPO Addresses

Orders shipping to a PO Box or Military APO/FPO/DPO will be only shipped via USPS.  Please allow longer up to 21 days for orders shipped to these addresses.

UPS (United Parcel Service) - Expedited Delivery Time Schedule

Order placed by 2:30 pm ESTDOMESTIC DELIVERY BY END OF DAY
Next Day Air Saver 2nd Day Air3-Day SelectGround
Weekend / MondayWednesdayThursdayFridayFollowing Tuesday
TuesdayThursdayFridayMondayFollowing Wednesday
WednesdayFridayMondayTuesdayFollowing Thursday
ThursdayMondayTuesdayWednesdayFollowing Friday
FridayTuesdayWednesdayThursdayFollowing Monday

Please add one business day to your delivery time if your shipment is in transit before/during publicholidays.  Expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or APO/FPO addresses.  Please allow additional time for shipments to APO/FPO addresses.  A physical address is required for UPS delivery as NOT deliver to a PO Box. 

International Shipping

Relaxso.com gladly accepts orders from all around the globe.  Depending on the delivery address for your order, all products only shipped via e-Express (Express Mail International), a fully insured and trackable mail service. 

Delivery Time

Usual delivery time is within 7 - 14 business days.  But EC-Ship does not provide a guaranteed number of days for delivery.  When orders shipped internationally reach the destination country, they may be subject to customs clearance and aviation security check procedures which can cause delays beyond original delivery estimates.

Free Shipping Methods

Get FREE USPS or e-Express Standard Shipping when you spend $25 or more ! This service applies only for shipment within the continental United States or a single international address.

In order to ensure proper delivery, the recipient's phone number is required for international shipments.

Place your order, proceed to checkout and enjoy your free shipping ! 

Shipping Assistance

Should you have any problems with your shipment or concerns regarding delivery times, please feel free to contact us, Monday - Friday, 8:30 am - 4:30 pm E.S.T.

Telephone

1.888.968.2865 Monday to Friday
9:30 a.m. to 4:30 p.m. (Eastern Standard Time)

Fax Number

1.631.675.6294

Email

[email protected] 

Fullfillment Center worldwide 

Swithtown, NY / Melbourne, Australia / Lognes, France / Hong Kong